We at Gamma understand that the Banking and Financial Services & Insurance (BFSI) industry is very competitive and highly regulated, the industry is constantly looking at reducing operational costs, and increasing their ability to provide differentiated, innovative and transformative products and services. The industry is focus is to retain, maximise, potential of existing customers and increase their loyalty towards their company.
To help banks financial institutions and insurance companies, we provide a wide range of services, to achieve their objectives stated above. Following are a some of the services that we offer to our BFSI clients,
Gamma Banking & Financial Services Includes:
KYC/Account Maintenance
Customer verification, document verification, data entry, document dispatch scanning/ imaging, database management, account opening, account setup and account updating.
Contact Centre
24x7 Contact centre, phone/email/chat support, contact point verification, welcome calls customer query resolution, account/product information, complaint handling, dispute processing & charge backs, loyalty programmes, cross sell/up sell marketing activities and royale assist- premium service.
Delinquency Management
Early & matured pool bucket calling, early & late stage collections, agency management field referral management, dispute resolution, skip tracing, fraud analysis, cheque & cash pick up and customer analytics & segmentation.
Transaction Processing
Billing payment, settlement & reconciliation, mis data mining, financial entries processing and investigation of charge backs.
Loan Life-Cycle Management
Loan origination services, data entry, credit report underwriting, contact point verification, account setup, account maintenance, customer on-boarding and customer service.
Mortgage
Lead generation, data entry, credit report, credit decision verification, appraisal preparation of loan package, clearing lender conditions and settlement & closure.
To help banks financial institutions and insurance companies, we provide a wide range of services, to achieve their objectives stated above. Following are a some of the services that we offer to our BFSI clients,
Gamma Banking & Financial Services Includes:
KYC/Account Maintenance
Customer verification, document verification, data entry, document dispatch scanning/ imaging, database management, account opening, account setup and account updating.
Contact Centre
24x7 Contact centre, phone/email/chat support, contact point verification, welcome calls customer query resolution, account/product information, complaint handling, dispute processing & charge backs, loyalty programmes, cross sell/up sell marketing activities and royale assist- premium service.
Delinquency Management
Early & matured pool bucket calling, early & late stage collections, agency management field referral management, dispute resolution, skip tracing, fraud analysis, cheque & cash pick up and customer analytics & segmentation.
Transaction Processing
Billing payment, settlement & reconciliation, mis data mining, financial entries processing and investigation of charge backs.
Loan Life-Cycle Management
Loan origination services, data entry, credit report underwriting, contact point verification, account setup, account maintenance, customer on-boarding and customer service.
Mortgage
Lead generation, data entry, credit report, credit decision verification, appraisal preparation of loan package, clearing lender conditions and settlement & closure.