Delinquency management

In order that organizations enhance productivity and profitability they need to streamline every function of their business. Collections are one of the foremost areas that hold the key to profitability in any credit portfolio. The challenge is to improve efficiency while keeping the cost of collections under control.
Gamma inherent understanding and breadth of skills in collections management come to the forefront in its ability to set up a cradle to grave collection process in a mere 45 days. Gamma best in class collection services to leading clients in the banking & financial sectors come from superior technology, in-depth process expertise and robust infrastructure. Gamma has the distinction of offering third party dialer based collections solution – a first in India. This improves productivity and lowers operational costs.

Gamma Delinquency Management Includes:

  Collection calling

  Agency management

  Dispute resolution

  Field referral

  Customer analytics & segmentation

  Fraud analysis

  Early & matured pool bucket calling

  Agency management

  Field referral management

  Dispute resolution

  Skip tracing / fraud analysis

  Cheque & cash pick-up

  Customer analytics & segmentation

  Billing credit / adjustment

  Credit card / online payment