Gamma possesses rich experience in all aspects of Life Insurance as well as General Insurance and provides the Insurance sector with a full-fledged portfolio of Integrated Voice, Back office and Document management services.
Gamma takes advantage of its key enablers – people, process and proven technology – and combines it with in-depth domain knowledge to offer integrated services in Customer Relationship Management, Agency Administration, Policy Administration, Claims Management, Billing and Collections and Customer Service. Gamma critical support has transformed large businesses into agile business powerhouses with enhanced profitability, performance and return on assets.
Not surprisingly, leading insurance firms have come to prefer Gamma for supporting them with improved productivity, operational efficiency and quality at reduced cost. Besides these benefits, partnering with Gamma offers the advantages of:
Elimination of investment in it, systems and people to maintain or replace legacy systems.
Reduced operational risk through the implementation of a robust and proven risk mitigation strategy to identify and mitigate all potential risks at the onset of the engagement.
Generation of standard business and client specific reports for informed decision making.
We have been making a difference to insurance companies who rely on our expertise to transform their business.
Gamma Insurance Services Includes:
Life Insurance, Property & Casuality, General Insurance and Health Insurance
Outbound Services
Requirement intimation calling, lead generation, nsurance issuance call, product/plans upsell/cross sell, welcome calling, loyalty programmes, verification calling –insurance proposal, royale assist, customer info updation, customer on-boarding and customer life cycle management
Inbound Services
24x7 Contact centre, proactive status updates, premium customer support, field support helpdesk, policy inquiry & changes, cancellations / reinstatements, customer query resolution, email & live chat, renewal processing, service related calls, claim status enquiry and grievance registration
Customer Relationship Management
Loyalty programmes, csat survey & validation, customer life cycle management, customer interface management, analyze & manage customer risk, campaign management, customer analytics & segmentation and billing & collections management
Claims Management
Insurance claim setup, case assignment & data entry, claims intimation / registration, claims eligibility & estimation, claims calculation & verfication, document imaging, claims status tracking, claims analysis/approval /disbursement, claims support & auditing, data validation and transaction processing
Retention & Persistancy
Retention calling, field support- document pickup, account maintenance, field collections- cheque/dd, agency management and dispute resolution
Policy Administration
Policy enrollment, policy issuance, policy endorsement/ changes, premium billing & collection, cheque processing, processing evidence of insurability (eoi), policy exits, underwriting support and premium calculation
Gamma takes advantage of its key enablers – people, process and proven technology – and combines it with in-depth domain knowledge to offer integrated services in Customer Relationship Management, Agency Administration, Policy Administration, Claims Management, Billing and Collections and Customer Service. Gamma critical support has transformed large businesses into agile business powerhouses with enhanced profitability, performance and return on assets.
Not surprisingly, leading insurance firms have come to prefer Gamma for supporting them with improved productivity, operational efficiency and quality at reduced cost. Besides these benefits, partnering with Gamma offers the advantages of:
Elimination of investment in it, systems and people to maintain or replace legacy systems.
Reduced operational risk through the implementation of a robust and proven risk mitigation strategy to identify and mitigate all potential risks at the onset of the engagement.
Generation of standard business and client specific reports for informed decision making.
We have been making a difference to insurance companies who rely on our expertise to transform their business.
Gamma Insurance Services Includes:
Life Insurance, Property & Casuality, General Insurance and Health Insurance
Outbound Services
Requirement intimation calling, lead generation, nsurance issuance call, product/plans upsell/cross sell, welcome calling, loyalty programmes, verification calling –insurance proposal, royale assist, customer info updation, customer on-boarding and customer life cycle management
Inbound Services
24x7 Contact centre, proactive status updates, premium customer support, field support helpdesk, policy inquiry & changes, cancellations / reinstatements, customer query resolution, email & live chat, renewal processing, service related calls, claim status enquiry and grievance registration
Customer Relationship Management
Loyalty programmes, csat survey & validation, customer life cycle management, customer interface management, analyze & manage customer risk, campaign management, customer analytics & segmentation and billing & collections management
Claims Management
Insurance claim setup, case assignment & data entry, claims intimation / registration, claims eligibility & estimation, claims calculation & verfication, document imaging, claims status tracking, claims analysis/approval /disbursement, claims support & auditing, data validation and transaction processing
Retention & Persistancy
Retention calling, field support- document pickup, account maintenance, field collections- cheque/dd, agency management and dispute resolution
Policy Administration
Policy enrollment, policy issuance, policy endorsement/ changes, premium billing & collection, cheque processing, processing evidence of insurability (eoi), policy exits, underwriting support and premium calculation